Well, after 15+ years with my ISP Primus (Originally known as Magma) I have cancelled my service and moved to a new provider call Teksavvy.com.
I started with Magma in the early 90’s with a Dial-up account because High-Speed wasn’t available where I lived. In the late 90’s I moved to High-Speed and have been please with DSL service ever since.
Magma was purchased by Primus in 2005, and I must say that I have been disappointed with their service and Tech Support. I haven’t had problems with the High-Speed Service, however, simple tools that were provided by Magma disappeared. I have made calls to Tech Support and have been treated rudely, had arguments with in-experienced techs and have even been hung up on.
And finally, the back breaker is the cost. I am paying $20 less per month with Teksavvy.
Some friends at work recommended Techsavvy. They have been with them for years and are quite happy with the service. I called them and had a couple conversations wrt their service, the activation process and the migration process. Everything went smoothly. My domain, website, and email server all came up with no proplems.
So, here’s to a long relationship with Teksavvy! :p