Enough Already!

More snow today! The forecast calls for an additional 30-50cm this weekend as we inch toward the record of 444.1 centimeters set in 1971.

Ottawa is really struggling from the second major storm this week.

Our plans to travel to the Pocono’s on Sunday look like they may be in jeopardy, but hopefully the snow will let up soon. We are looking forward to some time off skiing and relaxing.

New ISP

Well, after 15+ years with my ISP Primus (Originally known as Magma) I have cancelled my service and moved to a new provider call Teksavvy.com.

I started with Magma in the early 90’s with a Dial-up account because High-Speed wasn’t available where I lived. In the late 90’s I moved to High-Speed and have been please with DSL service ever since.

Magma was purchased by Primus in 2005, and I must say that I have been disappointed with their service and Tech Support. I haven’t had problems with the High-Speed Service, however, simple tools that were provided by Magma disappeared. I have made calls to Tech Support and have been treated rudely, had arguments with in-experienced techs and have even been hung up on.

And finally, the back breaker is the cost. I am paying $20 less per month with Teksavvy.

Some friends at work recommended Techsavvy. They have been with them for years and are quite happy with the service. I called them and had a couple conversations wrt their service, the activation process and the migration process. Everything went smoothly. My domain, website, and email server all came up with no proplems.

So, here’s to a long relationship with Teksavvy! :p

Hardware Failure

I started backing up my fileserver Friday morning (as I usually do every weekend) and when I came home I discovered that the backup had failed. When I started looking into the problem, I discovered, to my horror that my d: drive had failed.

My fileserver is a windows machine that serves as a DNS, DHCP, print and mass storage server. In this server, I have a Promise FastTrak TX4310 SATA II raid controller with 4 360g Seagate HDDs configured as RAID5. 1TB of disk space filled with music, pictures, installation software, video files and DVD movie ISO backup files.

I always believed that backups were important, so I have a DLT tape drive that I use to backup only the important stuff. Email, documents and other files from my workstation. Pictures, music and installers from the fileserver (approx 200G) but the rest I cannot afford to backup. 600G of videos (mostly tv shows) and DVD movie ISO backups.

I originally installed the raid controller and 4 drives to protect against an HDD failure, but it looked like from the windows server logs that I have had 2 simultaneous drive failures. What a dissappointment, it appears that I have lost all my data.

I started doing some basic debugging, testing the HDDs to see if they start spinning, reseating the connections etc, but to no avail. Promise controllers have a web interface that shows the status of the device. It appeared (as reported by windows) that drives 1 and 2 had both failed. This seemed odd to me, so I decided to switch the HDD/controller connections to see if the failed drives moved as well. They didn’t. It looks to me like it is a controller problem.

I have opened a case with Promise Technologies to see if they can help.

Hopefully, if it is a controller issue and not drives so I will be able to replace the controller and still get to my data.

Stay Tuned!!

Update: Feb 19th 7:28pm

OK, so after a full day of back and forth with Promise Technical Support they are in agreement that it is most likely a controller issue and have asked me to open an RMA to see if I can get it replaced. They have also confirmed that simply replacing the controller will allow be to rebuild the Volume Group and get my data back.

I will keep my fingers crossed!

Update: March 4th 7:49pm

Promise Technical Support have agreed to replace my card and the replacement in on its way. Finally! One step left, install the new card and hopefully find all my data.